Return & Exchange Policy

We recommend that you purchase a sample before you make a full purchase. Once you have the tile in hand you will know if you love it or need to keep looking. 

 

READ BEFOR PURCHASE.  TERMS & CONDITIONS 

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All sales are final once payment is received. There are no refunds or exchanges after order placed. Inventory is allocated to each customer based on the time the order is placed. If it is a cabinet order once layout is approved and payment received no changes can be made and refunds or exchanges. Special Order tiles can never be cancelled or exchanged, no exception.

 

Licari Tile does not accept any returns of opened or unopened boxes of tile. 

 

All Special Order Tiles and Items are non-refundable no refunds or exchanges.

All return shipping charges and arrangements are the sole responsibility of the customer.

Samples, Supplies and Tools, Closeout sales, Special Orders, and Shipping Charges are final sale and non-returnable/ non-refundable.

If your tile is damaged or broken Licari Tile will replace those pieces. Up to 8 pieces of tile anything over 8 pieces needed to be noted at delivery. Please read "Accepting an Order" & "DAMAGE" . You MUST take a photo and send it to us within 24 hours of receiving the order. you MUST have it noted on the logistics receiving document and take pictures. Please make a claim with us within 24 hours of receiving the order. Once you receive the delivery if no claim was made and delivery is acceptable. No other claim will be accepted.

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Cancellation Policy

Once your order is place we begin the order fulfillment process. You need to let us know within 2 hours of placing the order. please call AND email us within 2 hours. info@licaritile-stone.com Once the fulfillment process has begun there is a 15% restocking fee place on the cancellation even if you cancel 3 hours after the payment is sent. 

Once your order has shipped, it cannot be edited or canceled.​

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SHIPPING

It is Customer’s responsibility to provide correct contact information that allows the shipper to contact Customer when a shipment is made. Best phone number needs to be provided for immediate contact. Additional storage and/or shipping charges and other warehouse charges may apply if Customer cannot be contacted, or is not available, to receive the product; or if the product is redirected upon Customer’s request.

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If a shipping rate is quoted at an incorrect rate due to typographical error or error in pricing information received from Carrier, Licari Tile shall have the right to refuse, adjust, or cancel any orders placed whether or not the order has been confirmed or whether or not payment has been remitted. Full refund will be given. 

 

Customer is responsible for inspecting all the freight for shortages or signs of damage upon receipt of goods. All freight, loss, and damage claims must be filed with Licari Tile within 24 hours from the moment the shipment was delivered.

Customer should not refuse a shipment. Otherwise,  return shipping costs will be the responsibly of the customer. In the event a shipment is refused, the order will incur additional shipping charges that the customer will be responsible for paying. Refused shipments Customer is responsible for all return shipping costs and a 15% to 25% restocking fee depending on the product type.  

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All standard orders ship throughout the US using LTL trucking providers, and are curbside delivery only. The LTL trucking company that is contracted to deliver your order will contact you directly to arrange a date and time for curbside delivery. All deliveries are made on a pallet and each tile box weighs 20 to 95 lbs, please consider having assistance in moving boxes at the time of delivery, as the delivery driver must leave the order at the curb only. They will not place it in your garage, backyard, or behind a gate. It will be curbside. 

 

ACCEPTING AN ORDER

Please note, all shipping timelines provided by LTL carriers are estimated delivery ranges. The carrier will call you to schedule a delivery date and timeframe once the shipment arrives to their local delivery terminal.

Please make sure you list the best contact number on your order. If the carrier is unable to reach you within 24 hours after your shipment arrives at their local delivery terminal, they will begin charging daily storage fees until the delivery appointment date. We will do everything we can to help move this process along for you, but unfortunately, these are carrier imposed fees.

During delivery, all customers are responsible for inspecting their shipments for shortages or damages, and noting those damages with the driver at the time of delivery. Any issues with the delivery must be photographed and noted with the delivery driver on the shipping documentation in order to initiate a claim. Next, please contact Licari Tile as soon as possible, no later than 24 hours after delivery. We will work to replace any items damaged in transit as quickly as possible! Issues identified after the 24 hour time frame are the responsibility of the customer, as carriers will not process claims after that time.

 

Please include photos and written documentation of any damages when requesting replacements. Please take extra time to ensure that this is done effectively during delivery in order to avoid any costs associated with replacement material for your order. Any missed deliveries or delivery refusals will result in storage and redelivery fees paid to the trucking company.

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Licari Tile shall not be responsible for delivery delays caused by the shipping carrier, weather, pandemic, acts of God, acts of war, strikes, accidents, border/custom delays, traffic, force majeure, natural catastrophes or other delays which are beyond the exclusive control of Licari Tile.

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DAMAGE

The products that we ship are fragile by nature. On average we expect to have 2% of the tile broken to some degree

( chipped edges, scratches etc. ). Scratched or damaged tile can still be installed when used for cuts. Any amount up to 5% is still considered acceptable and no claim will be honored. These damaged tiles can be used for smaller areas or for the cuts you will need to make to install. If breakage is above 5%, you would need to have it noted on the logistics receiving document and take pictures. Please make a claim with us within 24 hours of receiving the order. Once you receive the delivery if no claim was made and delivery is acceptable. No other claim will be accepted.

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DAMAGE DURING INSTALLATION

If the tile is damaged during installation or installed incorrectly by the customer or customer’s installer, Licari Tile is not responsible for returns, exchanges, or refunds of any kind. Installation of material constitutes acceptance.

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​Please contact our customer service team at 323-225-3000 or info@licaritile-stone.com within 48 hours of receiving your order