Return & Exchange Policy

We recommend that you purchase a sample before you make a full purchase. Once you have the tile in hand you will know if you love it or need to keep looking. 

 

READ BEFOR PURCHASE.  TERMS & CONDITIONS 

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Tiles returned in sale-able condition will be refunded the original cost of the tile, minus a restocking fee. You will be charged 15% restocking fee, unless 25% restocking fee was indicated on the product page. Please contact our customer service team at 323-225-3000 or info@licaritile-stone.com within 48 hours of receiving your order

All return shipping charges and arrangements are the sole responsibility of the customer.

Samples, Supplies and Tools, Closeout sales, Special Orders, and Shipping Charges are final sale and non-returnable/ non-refundable.

All returns must be in the original box and in new and unused condition. Please pack the return items very well – tile is very fragile. We will not be able to issue credits for any items returned broken, used, or altered in any way.

Materials sold by the box must be returned only by full boxes. Partial boxes will not be accepted for a refund. 

The safest way to send material back is usually the same way as we shipped it to you. If we shipped your order by freight it is because it will break if shipped ground. Field tiles must be returned by freight on a pallet. We highly recommend to insure your return shipment for the total value of the contents. Collect a shipment receipt with the tracking # from the shipping carrier. 

Once we receive your return and inspect it, you will be issued a refund within 7-10 business days based on the original form of payment. If you do not see the refund on your payment method, please check with your bank or credit card issuer as they may not show refunds on your statement immediately

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Cancellation Policy

Please let us know as soon as possible if you need to make any changes to your order. Once your order has shipped, it cannot be edited or canceled.​

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SHIPPING

It is Customer’s responsibility to provide correct contact information that allows the shipper to contact Customer when a shipment is made. Best phone number needs to be provided for immediate contact. Additional storage and/or shipping charges and other warehouse charges may apply if Customer cannot be contacted, or is not available, to receive the product; or if the product is redirected upon Customer’s request.

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If a shipping rate is quoted at an incorrect rate due to typographical error or error in pricing information received from Carrier, Licari Tile shall have the right to refuse, adjust, or cancel any orders placed whether or not the order has been confirmed or whether or not payment has been remitted. Full refund will be given. 

 

Customer is responsible for inspecting all the freight for shortages or signs of damage upon receipt of goods. All freight, loss, and damage claims must be filed with Licari Tile within 48 hours from the moment the shipment was delivered.

Customer should not refuse a shipment. Otherwise,  return shipping costs will be the responsibly of the customer. In the event a shipment is refused, the order will incur additional shipping charges that the customer will be responsible for paying. Refused shipments are subject to return shipping costs and a 15% to 25% restocking fee depending on the product type.  

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Express shipments: Cutoff time for Express shipments to ship same day is 12:00 pm PST. Express deliveries are not guaranteed. We do not refund express shipping costs due to a carrier failure to deliver the order on time. Please see FedEx Service or other Carrier used for Updates for more information.

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Licari Tile shall not be responsible for delivery delays caused by the shipping carrier, weather, pandemic, acts of God, acts of war, strikes, accidents, border/custom delays, traffic, force majeure, natural catastrophes or other delays which are beyond the exclusive control of Licari Tile.

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DAMAGE

The products that we ship are fragile by nature. On average we expect to have 2% - 3% of the tile broken to some degree ( chipped edges, scratches etc. ). Scratched or damaged tile can still be installed when used for cuts. Any amount up to 5% is still considered acceptable and no claim will be honored. These damaged tiles can be used for smaller areas or for the cuts you will need to make to install. If breakage is above 5%, you would need to have it noted on the logistics receiving document and take pictures. Please make a claim with us within 48 hours of receiving the order. Once you receive the delivery if no claim was made and delivery is acceptable. No other claim will be accepted.

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DAMAGE DURING INSTALLATION

If the tile is damaged during installation or installed incorrectly by the customer or customer’s installer, Licari Tile is not responsible for returns, exchanges, or refunds of any kind. Installation of material constitutes acceptance.

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​Please contact our customer service team at 323-225-3000 or info@licaritile-stone.com within 48 hours of receiving your order